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Refund and Returns Policy

Last Updated: 09/09/26

At A.Presse, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.

1. Return Eligibility

You may return eligible items within 14 days of the delivery date, provided that:

  • The item is unworn, unwashed, and in its original condition
  • All original tags and packaging are intact
  • Proof of purchase (order number or receipt) is provided

Non-returnable items include:

  • Items marked “Final Sale”
  • Items purchased on clearance or during promotional sales (unless defective)
  • Undergarments, or items flagged as non-returnable for hygiene reasons
  • Gift cards

2. How to Initiate a Return

To start a return:

  1. Contact our support team at inquiry@apresses.net with your order number and reason for return.
  2. Our team will confirm eligibility and provide return instructions, including the return address.
  3. Securely package the item(s) with all original tags and packaging.
  4. Ship the item back using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 10 business days.
  • Original shipping fees are non-refundable, except in cases of defective or incorrect items.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

4. Exchanges

If you’d like a different size or color, we recommend returning the original item for a refund and placing a new order to ensure availability. For defective or incorrect items, please contact us directly at [Insert Contact Email] to arrange a free exchange.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 14 days of delivery with your order number and photos of the issue. We will arrange a replacement, exchange, or full refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account or payment provider again.
  2. Contact your credit card company, as processing times can vary.
  3. If you’ve done this and still have not received your refund, contact us at inquiry@apresses.net.

7. International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs fees, unless the item is defective or incorrect.

8. Contact Us

For any questions regarding returns or refunds, please reach out to:

A.Presse
Email: inquiry@apresses.net
Address: KW Building 3F, 2-9-11 Sendagaya, Shibuya-ku, Tokyo, 151-0051, Japan